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​The Company Terms and Conditions

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Thank you for choosing BenePay Limited to support your payment claiming process. Welcome to our family of services, which are governed by the Terms and Conditions in this document. Please also refer to our Cookies Policy and Privacy Policy to use our services on our website.

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The Company

  • BenePay (“The Company” or “The Company” or “us” or “we” or “our”) is registered in the United Kingdom & India, and is entrusted by various banks and corporate customers (“Clients” or “customers”)

 

Terms and conditions for our beneficiaries or payment claimants

  • Our customers (“Clients” or “customers”) are the basis for registering and utilising our services. Our customers may be banks who in-turn process payments on behalf of their institutional clients. Our customers are institutions only which are legally incorporated for the purpose of activities permitted by local or global regulations (corporate or business or financial or non-financial institutions or government or public sector bodies or non-profitable entities). The beneficiaries (“you” or “your” or “claimants”) access to our website pages (the “Website”) are secured by your username and password.

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Scope of the Terms and Conditions

  • These Terms and Conditions, along with our Privacy Policy, Cookie Policy, and any additional terms and conditions constitute the legal relationship between you and The Company and govern the availability and use of our Services. To the extent you use any of our additional services, you may have to accept additional terms and conditions as notified to you when you register for or use such services. You are responsible for regularly reviewing these Terms and Conditions. You can always view the current Terms and Conditions on our website.

  • The Company may, in its sole discretion, amend, revise or update these Terms and Conditions and any additional terms and conditions that may apply, in its sole discretion. The amended document will be available on our website. Any such change will not affect any transaction that was initiated prior to the effective date of such change. If you do not agree with the changes to the Terms and Conditions, you may at any time terminate these Terms and Conditions in accordance with our account closing procedure detailed below.

  • The Company Services involve the provision of processing your payment

 

The Company Services

  • The Company Services enable you to receive funds from our Customers. These are part of our Payments and Collections Services. The Company is an independent contractor for all purposes and is not your agent or trustee. The Company does not have control of, or liability for, the products or services that are paid for with the Company Services. We do not guarantee or ensure that your customer will make the payment to you and we make no representation or warranty as to any products and services provided or delivery thereof.

  • The Company Services may be available in different currencies, including UK Pound Sterling, US Dollars, Euros and other currencies offered by The Company from time to time.

  • The Company Services are payment processing services only; they are not a credit, charge or debit card and are not a bank account nor do they offer the features and benefits of a traditional bank account. We do not hold your monies with us at any time.

  • The Company Services may include some or all of the following services, which may change from time to time:

    • Receive payments from other corporate or institutions in various countries in the world – both personnel and institutions. The list of countries and currencies we offer would change continually. Please visit our website for update.

    • View and manage your account online to set up your account details, and your relevant personal information with the sole purpose of receiving payments

    • Any additional services that are made available by The Company from time to time.

  • The Company Services may be subject to certain limits, which may depend on your country of residence, applicable regulations and other factors used by us to determine such limits and availability from time to time at our sole discretion. Only services that you are eligible for will be available and accessible to you, which can be confirmed by logging into your account with us.

  • The Company strictly prohibits using the Company Services while impersonating any person or entity or falsely claiming an affiliation with any person or entity. The Company Services are intended to receive business-related and commercial activities and are not intended for personal or person-to-person use. By using The Company Services you also confirm that you will not accept payments in connection with any prohibited activities detailed in the Prohibited Transactions section of these Terms and Conditions.

  • You will not receive any payment with the intent or purpose of money laundering or any other activities prohibited by law.

  • Receive payments from our customers

    • You are entitled to use The Company services, subject to satisfying these Terms & conditions, to claim or receive payments from our customers. You can claim or receive the money into various payout options offered by us (example: bank account, Paypal account, any mobile wallet account). Login to your account to view various options.

    • When we receive any payment advice to you, we will send a notification via email and/or mobile phone for you to login and claim the amount or act per the notification.

    • Receipts into your bank accounts

      • When you utilize The Company Services to receive payments from our Clients to your bank account, The Company will process the payment to be credited to a local bank account designated by you (“your bank account”) and we will send you a notification e-mail and/or sms and also display the payment in your transactions history (viewable at your “My Account”). You should regularly reconcile incoming payments to your bank account with the notifications received from us and your own records. You will not be able to refund or charge-back funds transferred into your bank account. To designate a bank account, you must be a valid, verified bank account holder in good standing. You may only designate a bank account that you are the named holder of, unless such bank account was pre-approved in writing by The Company. We take any violation of this requirement very seriously and may treat any attempt to use an account or payment instrument of which you are not the named holder as a fraudulent act. Your bank account may be located in any country, except those sanctioned by various countries and regulatory authorities (e.g. OFAC). Our clients or The Company may update and amend the list of countries supported hereunder from time to time at The Company’s sole discretion.

      • When designating a bank account, you must ensure that the payment details you enter are correct and complete. Failure to provide The Company with accurate information shall be your sole responsibility. You must ensure that the account number, routing number, sort code, IBAN and/or BIC/SWIFT, and any other required information, are correct. We will not be liable for payments being sent to the wrong bank account as a result of you providing incorrect payment details. In the event that The Company receives inaccurate payment information which is later rejected, you may be charged payment rejection fees which may be deducted from your current payment or any future payments.

        To the extent that any payment processed, we endeavour to notify you of the status and receipt of payments in your account with us and may also be on any statements we provide to you. If our institutional client making the payment to you make a final settlement towards the payment made to you, we shall be entitled to a refund of the amount credited to you in connection with such item, and the Corporate Client (i.e. the originator) making such payment to you shall not be deemed to have paid you in the amount of such item.

      • You may be required to provide us with additional information and documents prior to or in connection with your request to receive the payment Bank Transfer service including the nature of the payment, the source of the funds and/or any other information which may be required under our clients’ Know Your Customer policy or under any applicable law or regulation of the country where payment is being made or received. The Company may also ask the Client to provide it with any such information it holds on you. In case such information is not provided, The Company may not make the payment and also may suspend the Services. We will pass the information to the bank of our clients to execute the payment to your account. Please refer to our Privacy policy for further information. All information you provide us must be accurate and complete. If we cannot verify that this information is accurate, we may deny your use of our service and terminate your relationship with us. If you are a institutional claimant of the payment, we will ask for dual authentication of two users from your organisation. This is to ensure that no fraudulent claims are made by individuals from your company.

    • Receipts into Paypal account

      • When you utilize the The Company Services to receive payments from a Corporate Client to your PayPal account, The Company will process the payment to be credited to the PayPal account designated by you (“your PayPal account”) and we will send you a notification via e-mail and/or via sms, and display the payment in your account with us. You should regularly reconcile incoming payments to your PayPal account with the email notifications received from us and your own records. You will not be able to refund or reverse funds transferred into your PayPal account. To designate a PayPal account, you must be a valid and verified PayPal account holder. You may only designate and link one PayPal account to a specific Corporate Client.

      • When designating a PayPal account, you must ensure that the payment details you enter are correct and complete. Failure to provide The Company with accurate information shall be your sole responsibility. We will not be liable for payments being sent to the wrong PayPal account as a result of you providing incorrect payment details. In the event that The Company receives inaccurate payment information which is later rejected, you may be charged payment rejection fees which may be deducted from your current payment or any future payments. Please note that PayPal may accept the payments to be claimed in a limited set of currencies in a limited number of countries only.

    • Receipts onto store cards or vouchers or credit notes or Gift cards (“in-store payout instruments”)

      • When you utilize The Company Services to receive payments from a Corporate Client to a store card or to a store credit note or to a store voucher or Gift cards, we will issue a credit loaded in-store payout instruments for the amount agreed. The same will be sent to you via email or SMS and/or on our app. You should regularly reconcile incoming payments to these in-store payout instruments with the email notifications received from us and your own records.

    • You should be aware that using The Company Services to receive payments from Corporate Clients does not necessarily mean that these transactions cannot be reversed. We reserve the right to reverse a payment in case of an erroneous payment or if the payer or the payer’s bank or payment service provider has charged back or otherwise reversed a payment which was used to fund the payment to you. To the extent you receive any funds in error, you agree to immediately return such funds to The Company.

    • The receipt of payments may be subject to currency conversion and other fees including processing fees, landing fees, or intermediary fees which may be charged by your payment service provider (bank, a corresponding or intermediary bank or any other third party payment provider used to process the payment made to your bank account depending on the type of payment you receive). Please see the pricing and fee agreed with you for additional details.

    • We reserve the right to reject or limit payments at any time to comply with anti-money laundering regulations or The Company risk management policies where we have objectively justified reasons relating to the security of The Company Service or the suspicion of unauthorized or fraudulent use of The Company Service. Any costs and expenses associated with declined payments shall be borne by you or the payer (Client), as applicable. If a payment is rejected for any reason, fees may be charged by the bank or other provider sending the payment and you shall be responsible for such fees incurred in connection with payments that are rejected.

    • If a person received a payment notification from us indicating that someone has sent them funds to an e-mail address that is not registered with us, they will not be credited with the payment until it has been claimed in accordance with the instructions set forth in the notification e-mail. The funds sent will be held until we can identify recipient as a The Company user and if no verification is achieved such funds will be returned to the payer with no liability to The Company.

  • Upon your agreement to these Terms and Conditions, we will activate and enable your account with us, and consider your registration to be complete for our services. You can make payments and receive or claim funds from other customers of ours. Please note our Service is not a bank account and you should not attempt to use your account with us as a bank account.

  • It takes for our customers to make the payment to you on the back of any claim received by them from you, which is not in the control of The Company. We will endeavour to follow up on your claim through us by sending reminders to them.

  • Other Assets

    • The Site is not intended for use by minors.

    • The Terms are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have non-exclusive jurisdiction in respect of any dispute, which may arise.

    • Trademark and Copyright in the pages, screens, information, and all material in their arrangement, included in the Site is owned by or licensed by The Company. You may imprint, copy, download or temporarily store extracts from the Site for your personal information or when you use any products and services of any Local Site. You may not alter or otherwise make any changes to any material that you print or download from the Site or any Local Site, including, without limitation, removing any identifying marks or legends from such material. You may not distribute these materials to others. Any other use is prohibited unless you first request and obtain our written permission. In particular, no one may use a part of the Site on any other website, or link any other website to the Site, without our prior written permission or the consent.

    • You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms.

    • The contents of the Site are provided to you without any warranty of any kind. We and the third party content providers from our website disclaim any and all warranties.

    • Information on our website is provided on an "as is", "as available" basis and to the fullest extent permitted by law we do not give or make any warranty or representation of any kind, whether express or implied in respect of such information. Your use of our site is at your sole risk. We do not warrant the accuracy, adequacy, completeness or timeliness of the information, material, products and services or the error-free use of the site. We do not represent or warrant that the Site and all our available services will be available to you or will meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties. We make no representations or warranties regarding the accuracy, functionality or performance of any third-party software that may be used in connection with our website and services we provide. We shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on the Site to the maximum extent permitted by law.

    • We may provide hyperlinks to other parts of our website or to any third party service providers. Your use of hyperlinks on our site is at your own risk, and should be noted that we provided them only for information and convenience purposes only. No endorsement of third-party web sites or content is implied. We are not responsible for the content of any other web sites or pages linked on our site. We have not verified the content of any such web sites, or pages, and recommended that you review third party website’s terms or privacy policy pages to understand how use of that website may affect you. We are not responsible for the accuracy, timeliness or the continued availability or the existence of content, hyperlinks, or third party web sites or pages linked to our website. Links to downloadable software Sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the licence agreement, if any, which accompanies or is provided with the software. The Site may offer access to news services, or other information provided by third parties on the Site. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on the Site. We do not control, cannot guarantee, and are not responsible for the accuracy, timeliness or even the continued availability or existence of such content.

    • Information or opinions provided by us or through a third party on our website do constitute an advice or an offer on financial services.

    • When you register on The Company website, you must provide accurate and complete information and update such information when necessary so it remains accurate and complete. When you register and are accepted as a registered user, you choose a unique username and password in compliance with our standards. Please use maximum caution to keep your username and password confidential and log off from the service and close your browser when your session is complete to prevent unauthorised access to your information. If your user name or password is subject to unauthorised access, you should immediately inform either us or our customer or both.

    • You agree that you will not use the Website for any purpose that is unlawful, fraudulent, deceitful, untruthful, misrepresentative, dishonest or related in any manner to unlawful, unethical or morally questionable activities. You will not tamper, hack, modify, frame, "deep link" or otherwise bypass or attempt to bypass security, functionality, entry points or any other features of the Service or the Website. You will provide current, complete and accurate information as required for the purpose of claiming the payment and for registration on our website. You agree to notify The Company or our Client immediately of any unauthorized use of your login ID, email account and/or password or any other breach of security or if you believe any fraudulent activity on your account. You commit to, where necessary, cooperate with The Company and any authorities to investigate any suspected unlawful, fraudulent or improper activity.

 

Cancellation Policy

 

Thank you for choosing BenePay as your trusted payment product provider. We understand that circumstances may change, and you may need to cancel your subscription or service with us. To ensure transparency and clarity, we have established the following cancellation policy.

 

  • Subscription Cancellation

    •  Voluntary Cancellation by the User: You can cancel your subscription providing a month’s notice by contacting our customer support team.

  •  Refund Policy:

    • ​For monthly subscription plans: We do not offer refunds for partial months. If you cancel during your subscription period, you will have access to the service until the end of your current billing cycle, and no further charges will occur.

    • For annual subscription plans: We offer prorated refunds, for the unused portion of your subscription term, minus any applicable fees or discounts, upon cancellation on a case-by-case basis. Please contact our customer support team to initiate the refund process.

 

  • Service Termination by BenePay

    • ​Right to Terminate : BenePay reserves the right to terminate your subscription or access to our services at any time, with or without cause, and with or without notice. In such cases, you will receive a prorated refund for any prepaid, unused portion of your subscription.

    • Reasons for Termination : Termination may occur for reasons including, but not limited to, violation of our Terms of Service, misuse of services, non-payment, or any activity that poses a security or legal risk. Merchants and our clients agree to provide true, accurate, current and complete information about themselves during their entire usage of our website, portal, and our services. If You provide any information that is untrue, not accurate, or incomplete (or becomes untrue, inaccurate or incomplete), or BenePay has reasonable grounds to suspect that such information is not accurate, not updated or incomplete, BenePay  will have the right to suspend or terminate Your account and/or refuse any and all current or future use of our services, our portal and our website thereto.   

  • Refunds

    • ​Processing Time : Refunds, if applicable, will be processed within 60 business days after cancellation.

    • Refund Method : Refunds will be issued using the same payment method that was originally used for the purchase.

 

  • Contacting Customer Support : If you have any questions or need assistance with the cancellation process, please don't hesitate to contact our customer support team at contact@benepay.io . You can also visit our Registered office at 1-7-999/101, Swarajya Laxmi Res Road #1 Advocate Col 506001 
    Hanamkonda ,Warangal, Telangana, India

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  • Updates to the Cancellation Policy : We may update this cancellation policy from time to time. Any changes will be communicated to you via email or by posting the revised policy on our website.

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